Shipping Policy

Flat rate shipping - $8.00 Australia wide

If you are a Canberra local and would like to pick up your order, please use the code LOCAL when you check out to remove the shipping costs.

Once your order is ready, we will contact you to organise collection.

Please ensure your shipping address is correct when checking out. We take no responsibility for orders sent to an address that was incorrectly supplied.

As our threads are made to order, we aim to have them dispatched to you within 1-2 weeks from date of purchase. If there are any delays or issues will we contact you directly or place a notice within the related product listing.

Exchanges & Returns

If you believe any of your threads are faulty or you require an exchange, you need to contact us within 5 days of receiving them.

You must return the items to us within 14 days in it's original condition, i.e all tags and packaging attached. You are responsible for all postage cost. In the case of a faulty item, you will be issued a refund once the item is returned and deemed faulty by us.

Sale items can not be exchanged.

*Items that have been worn or washed will not be eligible for a return or exchange.